Gatorsgear

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SHIPPING POLICY

At GatorsGear, we strive to provide a seamless and reliable shipping experience. By placing an order with us, you agree to the following terms:

Before You Order:

  • Ensure your shipping address is correct at checkout to prevent delivery issues.

  • If you need to modify your address, contact us immediately. Changes are only possible if the order hasn’t been dispatched.

  • Carefully review product details before purchasing to ensure you select the right items.

Shipping Fees & Taxes:

  • Shipping fees and applicable taxes are clearly displayed at checkout.

  • No hidden charges—what you see at checkout is the final price.

  • Import duties or customs fees may apply based on your country’s regulations. These charges are the buyer’s responsibility.

Delivery Time & Carriers:

  • We offer worldwide shipping.

  • Orders typically arrive within 7-19 business days, depending on your location and customs clearance.

  • We partner with trusted carriers like DHL, FedEx, UPS, USPS, and YunExpress for secure and efficient delivery.

Order Processing & Tracking:

  • Orders are processed within 1-3 business days after purchase.

  • Once shipped, a tracking number will be sent via email so you can monitor your order’s progress.

REFUND POLICY

Your satisfaction is our priority. If your order does not meet expectations, you may be eligible for a refund under the following conditions:

Eligible for a Full Refund:

  • The item received is significantly different from the description.

  • The item arrives damaged or defective.

  • The order is not delivered within the estimated timeframe due to our fault.

Not Eligible for a Refund:

  • You change your mind or no longer want the item.

  • Your circumstances change after purchase.

  • You find a similar product elsewhere at a lower price.

  • You fail to provide evidence of damage or defect.

  • The item was delivered to the wrong address due to incorrect details provided at checkout.

How to Request a Refund:

  • If your order has not arrived within the estimated timeframe, contact us immediately.

  • If your item is damaged or defective, email us with clear photos or a short video as proof.

  • Once approved, refunds will be credited to the original payment method.

  • In some cases, we may offer a replacement instead of a refund, depending on availability.

RETURN POLICY

We want you to love your purchase. If you’re not satisfied, you may request a return under the following guidelines:

Eligible for a Return:

  • The item arrives damaged or defective.

  • The item is not as described on our website.

Not Eligible for a Return:

  • You change your mind after purchase.

  • The item has been used or is not in its original condition.

  • The return request is made after the return period has expired.

Return Process:

  1. Contact us within 7 days of receiving your order to initiate a return.

  2. We will provide the return address and instructions.

  3. Ship the item back within 7 days of approval and provide a valid tracking number.

Refund for Returns:

  • Once we receive the returned item, we will process your refund within 3 business days.

  • Refunds will be credited to the original payment method.

  • Note: If the item is damaged during return shipping, we cannot issue a refund. Please use secure packaging when sending items back.

For any questions or assistance, feel free to contact our support team.